Technical Support
The Bystronic Brazil after-sales team is available to offer the best service to its customers. We have a team trained in new and old technologies, supporting all generations of Bystronic machines, in addition to offering remote support and technicians throughout South America. Our parts inventory is constantly reviewed and updated to ensure your equipment remains active and continuously producing at a fair price.
Please always contact us at +55 41 36669000
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The Bystronic Brazil after-sales team.
Hotliners: Opening cases in the system, remote technical support, diagnosis, documentation, parts identification, and technical scheduling.
Robson.rodrigues@bystronic.com
Eduardo.camargo@bystronic.com
Software Support: Opening software cases, technical software support, training, and licensing.
ASBD (Business): Sales and support of ByCare plans, bending tooling, parts kits, and machine upgrades.
CSR ( Representative ): This person is the direct contact with the client, follows up on cases and pending issues, prepares quotes for parts, and closes service invoices.
Guilherme.nascimento@bystronic.com
Logistics: Shipping of parts, imports, exports, freight logistics, issuing invoices and inventory control.
Adryan.silva@bystronic.com
Technical support@bystronic.com (Matheus)
Service Manager: