{"id":1243,"date":"2026-01-13T11:09:13","date_gmt":"2026-01-13T14:09:13","guid":{"rendered":"https:\/\/dne-laser.com.br\/eng\/?page_id=1243"},"modified":"2026-02-25T12:13:07","modified_gmt":"2026-02-25T15:13:07","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/dne-laser.com.br\/eng\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1243\" class=\"elementor elementor-1243\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be77c57 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"be77c57\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccfaa40\" data-id=\"ccfaa40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d9d99bf elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"d9d99bf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-075b6d8\" data-id=\"075b6d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-406be4f elementor-widget elementor-widget-heading\" data-id=\"406be4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Technical Support<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3662113 elementor-widget elementor-widget-text-editor\" data-id=\"3662113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Bystronic Brazil after-sales team is available to offer the best service to its customers. We have a team trained in new and old technologies, supporting all generations of Bystronic machines, in addition to offering remote support and technicians throughout South America. Our parts inventory is constantly reviewed and updated to ensure your equipment remains active and continuously producing at a fair price.<\/p><p><strong>Please always contact us at +55 41 36669000<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-025e119\" data-id=\"025e119\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f546df elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0f546df\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-59a9793\" data-id=\"59a9793\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c8e3d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"4c8e3d4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-54c408c\" data-id=\"54c408c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68e2b55 elementor-widget elementor-widget-heading\" data-id=\"68e2b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consult Now<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ff4aa44 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"ff4aa44\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e7d60a5\" data-id=\"e7d60a5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdb5390 elementor-widget elementor-widget-wpforms\" data-id=\"bdb5390\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-bdb5390\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-bdb5390 {\n\t\t\t\t--wpforms-field-border-radius: 5px;\n--wpforms-field-border-color: #A8A8A840;\n--wpforms-field-border-color-spare: #A8A8A840;\n--wpforms-field-text-color: #000000FC;\n--wpforms-button-border-radius: 150px;\n--wpforms-button-background-color: #0091A0;\n--wpforms-button-size-font-size: 20px;\n--wpforms-button-size-height: 48px;\n--wpforms-button-size-padding-h: 20px;\n--wpforms-button-size-margin-top: 15px;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1063\"><form id=\"wpforms-form-1063\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1063\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/eng\/wp-json\/wp\/v2\/pages\/1243\" data-token=\"093b36da23db0a3498074e790b6ef0d9\" data-token-time=\"1776015772\"><noscript class=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-1063-field_1-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"1\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_2\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1063-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-1063-field_2-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_3-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_3\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1063-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1063-field_3-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_4-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_4\">Phone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-1063-field_4\" class=\"wpforms-field-medium wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][4]\" aria-label=\"Phone\" aria-errormessage=\"wpforms-1063-field_4-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-1063-field_5-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"5\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_7\">Country <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1063-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-1063-field_7-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_8-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_8\">City <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1063-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-1063-field_8-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_6\">Company<\/label><input type=\"text\" id=\"wpforms-1063-field_6\" class=\"wpforms-field-medium\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-1063-field_6-error\" ><\/div><\/div><\/div><\/div><\/div>\t\t<div id=\"wpforms-1063-field_10-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"10\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-1063-field_10\" >Country Layout Company<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-1063-field_10\" class=\"wpforms-field-medium\" name=\"wpforms[fields][10]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-1063-field_9-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_9\">Message<\/label><textarea id=\"wpforms-1063-field_9\" class=\"wpforms-field-medium\" name=\"wpforms[fields][9]\" placeholder=\"Please Fill in what you want to say to us\" aria-errormessage=\"wpforms-1063-field_9-error\" ><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-1063-field_10-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-1063-field_10-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-1063-field_10-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1063\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/dne-laser.com.br\/eng\/wp-json\/wp\/v2\/pages\/1243\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1063\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit Now\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit Now<\/button><img decoding=\"async\" src=\"https:\/\/dne-laser.com.br\/eng\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Carregando\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbe5ca5\" data-id=\"dbe5ca5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cee0077 elementor-widget elementor-widget-heading\" data-id=\"cee0077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The Bystronic Brazil after-sales team.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf5e927 elementor-widget elementor-widget-text-editor\" data-id=\"cf5e927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Hotliners:<\/strong> Opening cases in the system, remote technical support, diagnosis, documentation, parts identification, and technical scheduling.<\/p><p><a href=\"mailto:Robson.rodrigues@bystronic.com\">Robson.rodrigues@bystronic.com<\/a><br \/><a href=\"mailto:Eduardo.camargo@bystronic.com\">Eduardo.camargo@bystronic.com<\/a><\/p><p><strong>Software Support:<\/strong> Opening software cases, technical software support, training, and licensing.<\/p><p><a href=\"mailto:Douglas.souza@bystronic.com\">Douglas.souza@bystronic.com<\/a><\/p><p><strong>ASBD (Business):<\/strong> Sales and support of ByCare plans, bending tooling, parts kits, and machine upgrades.<\/p><p><a href=\"mailto:Andressa.penkal@bystronic.com\">Andressa.penkal@bystronic.com<\/a><\/p><p><strong>CSR ( Representative ):<\/strong> This person is the direct contact with the client, follows up on cases and pending issues, prepares quotes for parts, and closes service invoices.<\/p><p><a href=\"mailto:Guilherme.nascimento@bystronic.com\">Guilherme.nascimento@bystronic.com<\/a><\/p><p><strong>Logistics:<\/strong> Shipping of parts, imports, exports, freight logistics, issuing invoices and inventory control.<\/p><p><a href=\"mailto:Adryan.silva@bystronic.com\">Adryan.silva@bystronic.com<\/a><br \/><a href=\"mailto:Apoio.tecnico@bystronic.com\">Technical support@bystronic.com<\/a>\u00a0 (Matheus)<\/p><p><strong>Service Manager:<\/strong><\/p><p><a href=\"mailto:Andre.mendes@bystronic.com\">Andre.mendes@bystronic.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Technical Support The Bystronic Brazil after-sales team is available to offer the best service to its customers. We have a team trained in new and old technologies, supporting all generations of Bystronic machines, in addition to offering remote support and technicians throughout South America. Our parts inventory is constantly reviewed and updated to ensure your equipment remains active and continuously producing at a fair price. Please always contact us at +55 41 36669000 Consult Now Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.Name *Email *Phone * Country *City *CompanyMessage Submit Now The Bystronic Brazil after-sales team. Hotliners: Opening cases in the system, remote technical support, diagnosis, documentation, parts identification, and technical scheduling. Robson.rodrigues@bystronic.comEduardo.camargo@bystronic.com Software Support: Opening software cases, technical software support, training, and licensing. Douglas.souza@bystronic.com ASBD (Business): Sales and support of ByCare plans, bending tooling, parts kits, and machine upgrades. Andressa.penkal@bystronic.com CSR ( Representative ): This person is the direct contact with the client, follows up on cases and pending issues, prepares quotes for parts, and closes service invoices. Guilherme.nascimento@bystronic.com Logistics: Shipping of parts, imports, exports, freight logistics, issuing invoices and inventory control. Adryan.silva@bystronic.comTechnical support@bystronic.com\u00a0 (Matheus) Service Manager: Andre.mendes@bystronic.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1243","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support - DNE LASER<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dne-laser.com.br\/eng\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support - DNE LASER\" \/>\n<meta property=\"og:description\" content=\"Technical Support The Bystronic Brazil after-sales team is available to offer the best service to its customers. We have a team trained in new and old technologies, supporting all generations of Bystronic machines, in addition to offering remote support and technicians throughout South America. Our parts inventory is constantly reviewed and updated to ensure your equipment remains active and continuously producing at a fair price. Please always contact us at +55 41 36669000 Consult Now Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.Name *Email *Phone * Country *City *CompanyMessage Submit Now The Bystronic Brazil after-sales team. Hotliners: Opening cases in the system, remote technical support, diagnosis, documentation, parts identification, and technical scheduling. Robson.rodrigues@bystronic.comEduardo.camargo@bystronic.com Software Support: Opening software cases, technical software support, training, and licensing. Douglas.souza@bystronic.com ASBD (Business): Sales and support of ByCare plans, bending tooling, parts kits, and machine upgrades. Andressa.penkal@bystronic.com CSR ( Representative ): This person is the direct contact with the client, follows up on cases and pending issues, prepares quotes for parts, and closes service invoices. Guilherme.nascimento@bystronic.com Logistics: Shipping of parts, imports, exports, freight logistics, issuing invoices and inventory control. 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