{"id":1243,"date":"2026-01-13T11:09:13","date_gmt":"2026-01-13T14:09:13","guid":{"rendered":"https:\/\/dne-laser.com.br\/eng\/?page_id=1243"},"modified":"2026-02-26T14:09:56","modified_gmt":"2026-02-26T17:09:56","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/dne-laser.com.br\/esp\/technical-support\/","title":{"rendered":"Apoyo t\u00e9cnico"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1243\" class=\"elementor elementor-1243\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be77c57 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"be77c57\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccfaa40\" data-id=\"ccfaa40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d9d99bf elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"d9d99bf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-075b6d8\" data-id=\"075b6d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-406be4f elementor-widget elementor-widget-heading\" data-id=\"406be4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Soporte t\u00e9cnico<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3662113 elementor-widget elementor-widget-text-editor\" data-id=\"3662113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El equipo de posventa de Bystronic Brasil est\u00e1 disponible para ofrecer el mejor servicio a sus clientes. Contamos con un equipo formado en tecnolog\u00edas nuevas y antiguas, que apoya a todas las generaciones de m\u00e1quinas Bystronic, adem\u00e1s de ofrecer soporte remoto y t\u00e9cnicos en toda Sudam\u00e9rica. Nuestro inventario de piezas se revisa y actualiza constantemente para garantizar que tu equipo siga activo y produci\u00e9ndose continuamente a un precio justo.<\/p><p><strong>Por favor, cont\u00e1ctanos siempre en el +55 41 36669000<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-025e119\" data-id=\"025e119\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f546df elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0f546df\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-59a9793\" data-id=\"59a9793\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c8e3d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"4c8e3d4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-54c408c\" data-id=\"54c408c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68e2b55 elementor-widget elementor-widget-heading\" data-id=\"68e2b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consulta ahora<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ff4aa44 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"ff4aa44\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e7d60a5\" data-id=\"e7d60a5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdb5390 elementor-widget elementor-widget-wpforms\" data-id=\"bdb5390\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-bdb5390\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-bdb5390 {\n\t\t\t\t--wpforms-field-border-radius: 5px;\n--wpforms-field-border-color: #A8A8A840;\n--wpforms-field-border-color-spare: #A8A8A840;\n--wpforms-field-text-color: #000000FC;\n--wpforms-button-border-radius: 150px;\n--wpforms-button-background-color: #0091A0;\n--wpforms-button-size-font-size: 20px;\n--wpforms-button-size-height: 48px;\n--wpforms-button-size-padding-h: 20px;\n--wpforms-button-size-margin-top: 15px;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1063\"><form id=\"wpforms-form-1063\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1063\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/esp\/wp-json\/wp\/v2\/pages\/1243\" data-token=\"093b36da23db0a3498074e790b6ef0d9\" data-token-time=\"1776015777\"><noscript class=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/div><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-1063-field_10-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"10\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-1063-field_10\" >Layout Tel\u00e9fono Email<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-1063-field_10\" class=\"wpforms-field-medium\" name=\"wpforms[fields][10]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-1063-field_1-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"1\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_2\">Nombre <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1063-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-1063-field_2-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_3-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_3\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1063-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1063-field_3-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_4-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_4\">Tel\u00e9fono <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-1063-field_4\" class=\"wpforms-field-medium wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][4]\" aria-label=\"Tel\u00e9fono\" aria-errormessage=\"wpforms-1063-field_4-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-1063-field_5-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"5\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_7\">Pa\u00eds <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1063-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-1063-field_7-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_8-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_8\">Ciudad <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1063-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-1063-field_8-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1063-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_6\">Compa\u00f1\u00eda<\/label><input type=\"text\" id=\"wpforms-1063-field_6\" class=\"wpforms-field-medium\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-1063-field_6-error\" ><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-1063-field_9-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-1063-field_9\">Mensaje<\/label><textarea id=\"wpforms-1063-field_9\" class=\"wpforms-field-medium\" name=\"wpforms[fields][9]\" placeholder=\"Por favor, completa lo que quieres decirnos.\" aria-errormessage=\"wpforms-1063-field_9-error\" ><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-1063-field_10-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-1063-field_10-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-1063-field_10-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1063\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/dne-laser.com.br\/esp\/wp-json\/wp\/v2\/pages\/1243\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1063\" class=\"wpforms-submit\" data-alt-text=\"Env\u00edo...\" data-submit-text=\"Enviar ahora\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar ahora<\/button><img decoding=\"async\" src=\"https:\/\/dne-laser.com.br\/esp\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Carregando\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbe5ca5\" data-id=\"dbe5ca5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cee0077 elementor-widget elementor-widget-heading\" data-id=\"cee0077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">El equipo de postventa de Bystronic Brasil.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf5e927 elementor-widget elementor-widget-text-editor\" data-id=\"cf5e927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>L\u00edneas directas:<\/strong>\u00a0Abrir casos en el sistema, soporte t\u00e9cnico remoto, diagn\u00f3stico, documentaci\u00f3n, identificaci\u00f3n de piezas y programaci\u00f3n t\u00e9cnica.<\/p><p><a href=\"mailto:Robson.rodrigues@bystronic.com\">Robson.rodrigues@bystronic.com<\/a>\u00a0<a href=\"mailto:Eduardo.camargo@bystronic.com\">Eduardo.camargo@bystronic.com<\/a><\/p><p><strong>Soporte de software:<\/strong>\u00a0Abrir casos de software, soporte t\u00e9cnico, formaci\u00f3n y licencias.<\/p><p><a href=\"mailto:Douglas.souza@bystronic.com\">Douglas.souza@bystronic.com<\/a><\/p><p><strong>ASBD (Negocios):<\/strong>\u00a0Ventas y soporte de planos ByCare, herramientas de doblado, kits de piezas y mejoras de m\u00e1quinas.<\/p><p><a href=\"mailto:Andressa.penkal@bystronic.com\">Andressa.penkal@bystronic.com<\/a><\/p><p><strong>CSR (Representante):<\/strong>\u00a0Esta persona es el contacto directo con el cliente, hace el seguimiento de casos y asuntos pendientes, prepara presupuestos para piezas y cierra facturas de servicio.<\/p><p><a href=\"mailto:Guilherme.nascimento@bystronic.com\">Guilherme.nascimento@bystronic.com<\/a><\/p><p><strong>Log\u00edstica:<\/strong>\u00a0Env\u00edo de piezas, importaciones, exportaciones, log\u00edstica de carga, emisi\u00f3n de facturas y control de inventarios.<\/p><p><a href=\"mailto:Adryan.silva@bystronic.com\">Adryan.silva@bystronic.com<\/a><br \/><a href=\"mailto:Apoio.tecnico@bystronic.com\">support@bystronic.com T\u00e9cnica<\/a>\u00a0(Matheus)<\/p><p><strong>Responsable de Servicio:<\/strong><\/p><p><a href=\"mailto:Andre.mendes@bystronic.com\">Andre.mendes@bystronic.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Soporte t\u00e9cnico El equipo de posventa de Bystronic Brasil est\u00e1 disponible para ofrecer el mejor servicio a sus clientes. Contamos con un equipo formado en tecnolog\u00edas nuevas y antiguas, que apoya a todas las generaciones de m\u00e1quinas Bystronic, adem\u00e1s de ofrecer soporte remoto y t\u00e9cnicos en toda Sudam\u00e9rica. Nuestro inventario de piezas se revisa y actualiza constantemente para garantizar que tu equipo siga activo y produci\u00e9ndose continuamente a un precio justo. Por favor, cont\u00e1ctanos siempre en el +55 41 36669000 Consulta ahora Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.Name *Email *Phone * Country *City *CompanyMessage Submit Now El equipo de postventa de Bystronic Brasil. L\u00edneas directas:\u00a0Abrir casos en el sistema, soporte t\u00e9cnico remoto, diagn\u00f3stico, documentaci\u00f3n, identificaci\u00f3n de piezas y programaci\u00f3n t\u00e9cnica. Robson.rodrigues@bystronic.com\u00a0Eduardo.camargo@bystronic.com Soporte de software:\u00a0Abrir casos de software, soporte t\u00e9cnico, formaci\u00f3n y licencias. Douglas.souza@bystronic.com ASBD (Negocios):\u00a0Ventas y soporte de planos ByCare, herramientas de doblado, kits de piezas y mejoras de m\u00e1quinas. Andressa.penkal@bystronic.com CSR (Representante):\u00a0Esta persona es el contacto directo con el cliente, hace el seguimiento de casos y asuntos pendientes, prepara presupuestos para piezas y cierra facturas de servicio. Guilherme.nascimento@bystronic.com Log\u00edstica:\u00a0Env\u00edo de piezas, importaciones, exportaciones, log\u00edstica de carga, emisi\u00f3n de facturas y control de inventarios. Adryan.silva@bystronic.comsupport@bystronic.com T\u00e9cnica\u00a0(Matheus) Responsable de Servicio: Andre.mendes@bystronic.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1243","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Apoyo t\u00e9cnico - DNE LASER<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dne-laser.com.br\/esp\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apoyo t\u00e9cnico - DNE LASER\" \/>\n<meta property=\"og:description\" content=\"Soporte t\u00e9cnico El equipo de posventa de Bystronic Brasil est\u00e1 disponible para ofrecer el mejor servicio a sus clientes. Contamos con un equipo formado en tecnolog\u00edas nuevas y antiguas, que apoya a todas las generaciones de m\u00e1quinas Bystronic, adem\u00e1s de ofrecer soporte remoto y t\u00e9cnicos en toda Sudam\u00e9rica. Nuestro inventario de piezas se revisa y actualiza constantemente para garantizar que tu equipo siga activo y produci\u00e9ndose continuamente a un precio justo. Por favor, cont\u00e1ctanos siempre en el +55 41 36669000 Consulta ahora Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.Name *Email *Phone * Country *City *CompanyMessage Submit Now El equipo de postventa de Bystronic Brasil. L\u00edneas directas:\u00a0Abrir casos en el sistema, soporte t\u00e9cnico remoto, diagn\u00f3stico, documentaci\u00f3n, identificaci\u00f3n de piezas y programaci\u00f3n t\u00e9cnica. Robson.rodrigues@bystronic.com\u00a0Eduardo.camargo@bystronic.com Soporte de software:\u00a0Abrir casos de software, soporte t\u00e9cnico, formaci\u00f3n y licencias. Douglas.souza@bystronic.com ASBD (Negocios):\u00a0Ventas y soporte de planos ByCare, herramientas de doblado, kits de piezas y mejoras de m\u00e1quinas. Andressa.penkal@bystronic.com CSR (Representante):\u00a0Esta persona es el contacto directo con el cliente, hace el seguimiento de casos y asuntos pendientes, prepara presupuestos para piezas y cierra facturas de servicio. Guilherme.nascimento@bystronic.com Log\u00edstica:\u00a0Env\u00edo de piezas, importaciones, exportaciones, log\u00edstica de carga, emisi\u00f3n de facturas y control de inventarios. 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